Since Facebook bought Instagram in 2012, the two platforms have started to become more and more integrated. Recently, Facebook started to allow users to answer Instagram comments and direct messages from Facebook. Here’s how you can reply to users across platforms.
First, you need to start from connecting your Facebook Page and Instagram account.
How to connect your Facebook Page with an Instagram account?
- Click on Settings in the top-right corner of your Facebook Page.
- Click on Instagram in the column on the left.
- Click on Connect Account.
- Enter your username and password to log in.
- Refresh the page and go to your Facebook Inbox.
Once your Facebook Page and Instagram account are connected, you should be able to view and moderate comments from Instagram in the Facebook Inbox. Just click on Comments & More and then choose Instagram.
Messages and comments will appear in one column, the unread ones will be in bold. You can manually add a tag to each comment and mark it as spam (❗ sign), unread (✉️ sign), or follow-up (⭐ sign). When you decide that the conversation is resolved, mark it as done. You can filter comments by these tags by clicking on the Main button.
Facebook Inbox labels for Instagram comments and messages
Moderating user conversations from two platforms in one place is a very comfortable solution for social media managers. You don’t need to log into two separate platforms and jump between them refreshing pages all the time to see new comments. Moreover, you can always access your Facebook inbox on the go and stay informed about what’s going on on your Page and Instagram account by installing Facebook’s Pages Manager app.
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